What is Rave Alert and the Rave Guardian App?
RAVE Alert is the emergency notification system utilized by RSCCD Safety and Security. It gives RSCCD Safety and Security the ability to send out mass notifications regarding emergency situations and /or other important information via text and/or email. RSCCD users are automatically enrolled in RAVE Alert using the contact information that is listed in their self-service portal. All staff and students currently enrolled in a class with the district will receive “RAVE Alerts". To update your contact information for RAVE Alert, login to self-service and click on the user profile tab. If they wish, users have the option to “opt-out" via self-service.
RAVE Guardian is an OPTIONAL security application that users download onto their personal devices. The app connects users directly to RSCCD Safety and Security with location data, two-way chat, and anonymous tip submission.
Who can use Rave Guardian?
The application is available for use by all currently registered Santa Ana College students and current employees of the university. Subscribers to the application must use a SAC email address to login.
Is Rave Guardian always tracking me?
No. Your privacy is of the utmost importance. You can only be located if you have asked for help. Rave Guardian location information is only enabled when you choose to make an emergency call, send a tip or when your safety timer expires and District Safety & Security has been designated as your guardian.
Can District Safety & Security track me whenever they want?
No. SAC District Safety & Security will only be able to obtain your information if you choose SAC District Safety & Security as your guardian and your safety timer session expires and not before. Rave Guardian location information is only activated when the location setting is enabled on your smartphone.
Is District Safety & Security notified every time my safety timer expires?
No. District Safety & Security is only notified of your timer expiring if you selected them to be your guardian. If you select a personal contact to be your guardian and your timer expires, District Safety & Security will NOT be notified.
Will Rave Guardian let other people like my family or friends track me?
Yes, if you assign “Guardians” during any individual, “timed” usage, they will have the capability to track your status. But remember that you are in full control of this feature. It only works when you program it to. You must request them as Guardians. The Guardian will receive an invitation via text with a link to download the app. They must accept you to be a Guardian. Guardians not associated with Santa Ana College are called “Social Guardians.” They will not have the Call Public Safety Button and Eyewitness features of the app.
What if I forget to turn off my safety timer?
When using the safety timer, the user will receive a reminder text message 5 minutes before expiring. If it expires, a message immediately goes to your chosen guardian(s) and they can call your cell phone. If District Safety & Security is your chosen guardian, they will contact you by phone and send an officer to your location to verify that you are ok or assist you if you are in distress.
Are the tips sent through Rave Guardian anonymous?
You can choose whether to send a tip anonymously each time you send in a text or photo tip. To send text or photo tips anonymously, tap the “Send a Tip” button and “Make Anonymous” is already checked for you. If you choose to send a tip anonymously, District Safety & Security will not be able to see your name, phone number or any other identifying information about you. If you do not choose to send a text or photo tip anonymously, “uncheck” the “Make Anonymous” and your name, phone number and profile are displayed to District Safety & Security when you send a tip through the Rave Guardian app.
How does my profile information get collected and sent to District Safety & Security?
You will opt in to this service and provide as much information as you like during the registration process. To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for officers to locate you if necessary. The only way District Safety & Security will be able to see any information in your personal profile is if you make an emergency call, send a tip, or if District Safety & Security is your guardian when your safety timer session expires. The personal profile information will be treated as confidential information.
Tip: The more information you provide, the more the police know if they need to assist you in an emergency. At a minimum, you should include your address (home and school), your physical description, and a recent photo. If you have particular health issues or other personal safety concerns, you can include that information as well. YOU decide what YOU provide.
Is my Rave Guardian profile secure?
Yes. Rave Mobile Safety (the provider of Rave Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave also undergoes regular security audits to ensure the data is secure.
Does Rave Guardian work off-campus?
Yes, the Eyewitness Tip feature works whether you are on- or off-campus; however, if you have an emergency at an off-campus location, you should dial 9-1-1. If you send a tip that is not on campus, the information will be forwarded to the off-campus law enforcement agency.
Can I still contact District Safety & Security if I don’t use the app?
Absolutely. When on-campus, you can contact SAC Safety & Security at (714) 564-6330 or use any Emergency Blue Phone. You can also walk into our office, which is located in the X Building at Santa Ana College. When you are off campus, you will want to use 9-1-1.
Does Rave Guardian work with any cell phone providers?
The basic profile features of Rave Guardian work on any iPhone or Android smartphone running on any U.S.-based mobile carrier network with the app installed on it. Rave Guardian can locate most smartphone devices on the AT&T, Sprint, and Verizon networks. Even if Rave Guardian cannot determine your phone’s location, all other profile information will be made available to District Safety & Security when you use Rave Guardian.
Do I have to have “push notifications” turned on for the District Safety & Security Guardian?
We recommend that you allow notification from Rave Guardian. This will alert you when your timer is about to expire, when you have received a response from District Safety & Security or when someone has requested you as a Guardian.
Are there certain factors that can affect the location accuracy (GPS)?
Yes. Factors include but are not limited to: whether or not you are calling from inside a building or a “dead spot;” the strength of your cell signals, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and the type and quality of your phone; carrier and signal. If possible, you should provide detailed location information via text or voice. This will enable District Safety & Security personnel to reach you quickly when Rave Guardian is activated.
If I am no longer a student of Santa Ana College or inactive from the college, will my personal information still be available and will I be able to use the District Safety & Security Guardian service?
Your Guardian account remains active until you delete it.