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FREQUENTLY ASKED QUESTIONS

​What kind of laptop do I need to have access?

You can use any laptop running MS Windows or Mac OSX latest operating system.
 

I have a MAC, will it work?

Yes, as long as you are using latest Mac OSX operating system.
 

Do I have to use MS Internet Explorer to have access?

No.
 

I can’t get a good signal from ______________. What should I do?

Report to HelpDesk at (714)564-4357 or helpdesk@sac.edu .
 

I am in the covered area and still can't access the network?

Go to the Academic Computing Center or the Library Periodicals desk for support.
 

Will my PDA have access?

Yes, if your PDA has wireless access.
 

Can I print from my laptop?

No. This service is not available.  Go to the Academic Computing Center in A 106 or the Library for printing services.
 

There is a video clip on my professor’s web site. Can I view it?

Wireless networks are slower than hard wired systems.  Try to limit your work to text files.  Graphics and media clips are best viewed from a regular desktop computer.  Go to the Academic Computing Center in A 106 or the Library for this type of access.
 

Can I access the wireless network anytime?

No. The network is available only when the campus is open: Monday through Saturday 7:00am to 11:00pm. (Except for holidays.)
 

Where do I go for Technical Assistance?

SAC Helpdesk: Phone (714)564-4357; Email helpdesk@sac.edu
Academic Computing Center, A 106;
Library, Periodicals desk, L-103; Phone (714)564-6711 
Santa Ana College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges, 10 Commercial Blvd., Suite 204, Novato, CA 94949, (415) 506-0234, an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education. Additional information about accreditation, including the filing of complaints against member institutions, can be found at: www.accjc.org.