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Information
Interview Questions
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ABOUT INFORMATIONAL INTERVIEWING
Use the list
of questions below as a guide. Compose questions of your own to fit
the circumstances of the occupation or organization you are investigating.
In the format below, the topic of the question is stated first, followed
by a number of questions you could use to open the subject you want discussed.
1. Job search
techniques used.
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How did you find
your job?
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How did you get
into this occupation/organization?
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What steps did
you take to get where you are now?
-
What methods did
you use to find work in the occupation you are in now?
2. Occupational/organizational
interests.
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How did you become
interested in this occupation/organization?
-
What attracted
you to this particular occupation/organization?
3. Getting started
in this occupation.
-
What entry level
jobs might qualify a person for this occupational field?
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What is the progression
of jobs from the beginning to the top?
4. Responsibilities
in the work.
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What does the company
expect you to do on the job?
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What responsibilities
and duties do you have in your work?
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What is your level
of freedom to solve problems and take action on the job?
-
What characteristics
should a person look for in a job such as the one you have?
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How does your work
contribute to the organization's overall goals or mission?
5. Products, services,
competition.
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What products are
manufactured (or services are provided) by the organization?
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Who are your customers?
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Who are your competitors?
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What is your rank
or standing with your competitors in the industry?
6. Abilities and
qualifications required.
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What special knowledge,
skills, training, or experience did you have or need for this job?
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What essential
abilities are needed to do your job well?
7. Preparation
and background needed.
-
What preparation,
education, training, or background is required for entrance into this field
of work?
-
Are particular
degrees or licenses required to enter this occupation?
8. Values and personal
satisfaction.
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What do you like
least/most about your job?
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What is there about
this occupation/organization that gives you personal satisfaction?
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What values are
expressed by this occupation/organization?
9. The organization
culture.
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Tell me about your
working conditions, e.g., physical, environmental, sensory, stress.
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What basic assumptions
and beliefs are shared and supported by most people in your division or
organization?
-
What practices
and ceremonies mean a lot to those working here and to the organization?
-
Who are the heroes
or exemplary figures in this organization, and what do they stand for?
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What is the guiding
philosophy of the organization?
10. Personality
characteristics.
-
What personal traits,
values, and interests are necessary or helpful to succeed and advance in
this occupation/organization?
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What personal qualities
do administrators and supervisors look for in their employees here?
11. Unique qualities
or strengths.
-
What strengths
set this occupation/organization apart from others?
-
What are the best
things you can say about this occupation/organization?
12. Causes of dissatisfaction.
-
What are the major
frustrations, annoyances, or sources of dissatisfaction in the occupation/organization?
-
What problems,
both internal and external, cause dissatisfaction in the job or workplace?
13. Working conditions.
-
How much time do
you spend at work?
-
Is the amount of
the time spent on the job due more to the nature of the occupation or to
the nature of the particular organization?
-
Does your working
time affect the amount of time you can spend with your family?
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How do people dress
for work here?
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Is the work mostly
indoors or outdoors?
-
What is the noise
level?
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Does the physical
layout of the building(s) make the organization's work environment pleasant?
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Describe the morale
of the people who work for the organization and give some reasons for their
attitude.
14. Salary ranges.
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What are the beginning,
average, and top salaries or wages in this occupation?
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How does your organization
pay in comparison to other organizations in the same industry?
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What fringe benefits
are offered?
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(DO NOT ASK: What
is your salary?)
15. Decision making
patterns.
-
How would you describe
the decision making style of this organization?
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Who makes the decisions
on how the work will be done in your department?
16. Organization
of the organization.
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What are the lines
of authority in your company?
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Ask for an organizational
chart.
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To whom do you
report?
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Whom do you supervise?
17. Advancement
opportunities.
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Is there a "career
path" in your field?
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What opportunities
exist for advancement, promotion, or change of jobs within the organization?
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Where could I expect
to be in this organization after five years with a good work record?
18. Typical day
at work.
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Describe a typical
day at work in your occupation and in this kind of organization.
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Can you leave your
job behind after work, or is it the kind of job you take home with you?
Explain.
19. Related occupations.
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What other occupations
are closely related to this one?
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Would you need
the same skills and aptitudes for them?
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Are any related
occupations represented in this organization?
20. Temporary work
and courses to take while in college.
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Could you suggest
any temporary, part-time, or summer work experience that would help a person
get ready for your occupation?
-
What courses in
school or college were especially helpful to you in preparing for this
occupation?
21. Future projections.
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What do you see
in the future for this occupation/organization?
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Will there be a
continued demand for it?
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Is the occupation/organization
growing or declining in numbers of workers?
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How secure will
employment be in this occupation/organization?
22. Changes.
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Has the work changed
recently due to technology, marketplace, competition, etc.?
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What changes do
you think are coming for this occupation/organization over the next few
years?
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How can a person
prepare for those changes?
23. Special problems
and concerns.
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What potential
and downside do you see for this field in the future?
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Are there any special
problems, concerns, situations, circumstances, or challenges of which a
person should be aware when considering this occupation/organization?
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How would you try
to solve these problems or face these challenges?
24. Other information
or advice.
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What other advice
or information can you give to a person considering, preparing for, or
coming into this occupation or organization?
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Because you know
this occupation/organization better than I do, what other questions should
I be asking about it?
25. The return
visit.
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Is it all right
to contact you for another interview if I need more information and advice
in the future?
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In case I need
more advice and information in the future, could I make another appointment
to talk with you?
26. The referral
question.
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Can you suggest
anyone else I can talk with about this field?
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May I mention your
name as the person that referred me?
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Would you be willing
to write a letter of introduction for me (or make an introduction for me
over the telephone)?
(Never conclude
an information interview without trying to obtain the names of other people
in the same or similar occupations/ organizations with whom you could conduct
another information interview.)
Select questions
from these samples and add others to create a customized list specific
to your situation.
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